Call Center Supervisory Skills
Call center supervisors can be considered as senior professionals within the organization. They provide technical, procedural and product knowledge support to call center representatives on business and customer service activities with compliance to the organization’s policies and procedures. Call center supervisory responsibilities include, but not limited to, monitoring and tracking historical call volume, forecasting future call volume and creating monthly, weekly and daily schedules to meet anticipated calls and staff availability and demands. Supervisors have to work closely with call center manager and team leaders to exceed customers’ expectations in a responsive efficient manner. Call center supervisors’ responsibilities include also planning team activities, organizing tasks distribution, evaluating employees performance, reporting employees’ development needs and delivering training.
How can we collaborate together and assist you in this?
We at EVSUST can help you develop your people supervisory skills to efficiently perform their duties and responsibilities in a highly interactive training course designed to enhance their supervisory skills. Our training courses are flavoured with 70% interaction and activities which enhance and support experiential learning tailored upon your business needs and your exceptional people learning and development requirements.
If you would like to know more about our approach and how can we help you in analyzing, designing and/or delivering training courses, please approach us at email@example.com or alternatively do not hesitate to call us on +971 4 311 6671 where we will be at your service and will be glad to work with you.