Call Center Customer Service Excellence
Call center customer service representatives are typically responsible for attending customers’ inquires, resolving problems, fulfilling requests, conforming to the organization’s policies and procedures and ultimately maintaining the customers’ database. One of the most recognized reasons for improved service levels in call centers is the quick response, reduced hold time and the quick resolution of customers’ inquires and complaints. Nevertheless, this sounds pretty easy on paper but how is it in reality? If you want to improve your call center representatives’ skills, efficiency, productivity and performance; and if you want to achieve better optimization of your most valuable resources in your call center, we will be delighted to partner with you.
How can we collaborate together and assist you in this?
We at EVSUST can help you develop your call center representatives’ skills, improve performance and achieve better results for the best interest of the organization and representatives’ simultaneously. A highly interactive training course will be designed to match your people training and development needs. Our training courses are flavoured with 70% interaction and activities which enhance and support experiential learning tailored upon your business needs and your exceptional people learning and development requirements.
If you would like to know more about our approach and how can we help you in analyzing, designing and/or delivering training courses, please do not hesitate to approach us at email@example.com or alternatively do not hesitate to call us on +971 4 311 6671 where we will be at your service and will be glad to work with you.