Banking Customer Service Essentials
Customer service officers and representatives reflect the banks’ image of commitment and dedication of delivering extraordinary customer service. Service officers shall demonstrate confident and professional service skills. But, how can they deliver exceptional and extraordinary service if they were not provided with the right skills and the opportunity to know how and what service techniques should they accomodate to succeed in their job. If want to improve your customer service professionals’ service skills and improve your customers’ satisfaction levels, we will be delighted to partner with you to achieve this.
How can we collaborate together and assist you in this?
We at EVSUST can help you develop your customer service officers’ skills and provide them with the opportunity to learn and practice how to provide extraordinary customer service distinguished with courtesy and professionalism to be able to identify customers’ needs and handle their inquiries and complaints efficiently. Our approach will be based on real scenarios, role plays, games and activities to create a learning environment which supports experiential learning and offer them the opportunity to practice and apply these new learned skills. Our training courses are flavoured with 70% interaction and activities which enhance and support experiential learning tailored upon your business needs and your exceptional people learning and development requirements.
If you would like to know more about our approach and how can we help you in analyzing, designing and/or delivering training courses, please approach us at firstname.lastname@example.org or alternatively do not hesitate to call us on +971 4 311 6671 where we will be at your service and will be glad to work with you.